Registered NDIS and aged care provider based at 48 Lancaster Avenue, Punchbowl. Personal care, in-home support, respite, community access and clinical nursing for people in Punchbowl, Bankstown, Greenacre, Lakemba and across Sydney’s South-West.
Tell us what you need and we will call you back. Prefer to talk now? Call 02 8201 3100.
Led by Rosy Thapa (Aged Care Specialist) & Merina Suwal (Clinical Services Specialist), each with 10+ years in aged care and clinical nursing.
Hands-on help with showering, dressing, meals and daily routines at home, funded through your NDIS plan or your Support at Home budget.
Help with cooking, cleaning, budgeting and household tasks, so you can stay safe and independent at home in Punchbowl and nearby Roselands, Wiley Park, Lakemba and Belmore.
Short breaks for the partner or family member who provides care, with a trained support worker stepping in at home.
Support to get to appointments, work, social groups and community events in and around Punchbowl, with a support worker alongside you.
Our registered nurses provide wound care, medication support and health monitoring for NDIS participants and older people with clinical care needs.
Daily living and nursing support for older people, arranged through My Aged Care and your Support at Home budget. We also support private and self-funded clients.
Checking your NDIS eligibility is the first step toward getting the support you need. Based on current NDIS criteria :
Age: You must be aged 0–64 when you apply.
Residency: You must be an Australian citizen, permanent resident, or hold a Protected Special Category Visa.
Disability: You have a permanent impairment (physical, sensory, intellectual, cognitive, or psychosocial) that significantly affects your ability to take part in everyday activities.
Not sure if you qualify? Our team can talk you through your situation and next steps.
We speak multiple languages and understand various cultures, norms, and traditions, ensuring our clients feel comfortable and respected at their home. Our organisation supports CALD communities across Australia and some of our teams' families are recipients of government-funded aged care and disability support services. This shared understanding means we relate to your experiences, so you're not alone.
Our team is experienced in managing a wide range of needs, behaviours, conditions, and disabilities. Each staff member undergoes thorough police checks and holds professional certifications, including first aid and CPR. In order to deliver the highest level of care and achieve quality outcomes for our clients, the services we provide follow evidence-based best practices and are overseen by a management team with extensive clinical experience.
As a registered provider, we deliver approved aged care and disability support services that comply with the Aged Care Quality Standards and NDIS Practice Standards. This compliance ensures our commitment and accountability to delivering industry-standard care. Clients and their families can have confidence and peace of mind in the safety, consistency, and reliability of the services they receive.
Every support worker holds a current Police Check and NDIS Worker Screening Check before they are matched with a participant.
We ask about your preferences around gender, language and cultural background, and match accordingly wherever possible.
An introduction visit happens before regular support begins, so there are no surprises on day one.
We aim to keep the same support worker across visits, rather than rotating new faces through your home.
Call us on 02 8201 3100 or email info@carestepsaustralia.com.au to get started.
We'll arrange a consultation to understand your needs, discuss your NDIS plan, and develop a personalised service plan.
Once your service agreement is in place, we can usually begin services within days.
Care Steps Australia is a registered NDIS and aged care provider based in Punchbowl, delivering personal care, clinical nursing, and disability support throughout Sydney's south-west. Our current service areas include:
Don't see your suburb listed? Get in touch — we may still be able to help.
Enquire Now →We line up your new services before your current agreement ends, so care continues without a break.
Give your current provider written notice in line with your service agreement, and we will take care of the rest.
Whether you are plan-managed, self-managed or NDIA-managed, switching does not affect your funding, only who delivers your support.
Care Steps Australia is led by a management team with over a decade of hands-on clinical and aged care experience — not just administrators, but practitioners who understand what quality care actually requires.
As a registered NDIS provider based in Punchbowl, we work closely with participants and families to build care plans around real goals, not templates. Our support workers and nurses are trained, police-checked, and supervised to NDIS Practice Standards, so you know exactly who's coming into your home and why you can trust them.
We stay local, so we understand Punchbowl and Sydney's south-west — the services, the community, and what support actually looks like here.
Have questions or just exploring? Call us on 0282013100 email info@carestepsaustralia.com.au, or enquire online. Made up your mind and ready to get started? Complete our online intake form to begin.
Yes. Our head office is at 48 Lancaster Avenue, Punchbowl, and we deliver disability support, personal care, clinical nursing and aged care to people in Punchbowl and the surrounding suburbs.
We support Punchbowl and nearby Roselands, Wiley Park, Lakemba, Belmore, Greenacre and Bankstown, as well as families across Sydney’s South-West, including Campsie, Liverpool and Campbelltown. See all our service areas.
Yes. Changing NDIS providers is your choice. Give your current provider written notice in line with your service agreement, and we will line up your new services before it ends so there is no gap in your support. Switching does not affect your NDIS funding.
Yes. We provide personal care, daily assistance, respite and clinical nursing for older people through the Support at Home program, arranged via My Aged Care. We also support private and self-funded clients, so you can talk to us even if your funding is not yet approved.
Starting is simple. Call us on 02 8201 3100 or email info@carestepsaustralia.com.au. We'll arrange an initial consultation to understand your needs,
discuss your NDIS plan, and develop a personalized service plan. Once we have a service agreement in place,
we can usually begin services within days.
For NDIS support, yes. You will need an active NDIS plan with the right budget categories for the services you want. Older people can use our aged care services through the Support at Home program or privately. If you do not have an NDIS plan yet, we can explain the application process.
We're here to help! Many of our participants are new to the NDIS. We'll take time to explain your plan, budget categories, and how our services align with your goals. If you have support coordination funding, we can also help you connect with a support coordinator who specializes in NDIS navigation.
While we can provide general information and guidance about the NDIS application process, official applications are submitted directly to the NDIS. We can recommend advocacy services or support coordinators who specialize in NDIS applications if you need hands-on assistance.
Our NDIS services support people under 65 with a permanent disability, funded through an NDIS plan. Our aged care and clinical nursing services support older Australians who need daily living or health-related assistance, generally accessed through My Aged Care and government aged care funding. If you're not sure which applies to you, get in touch and we'll help you work it out.
Registered providers, like Care Steps Australia, are approved by the NDIS Quality and Safeguards Commission and meet strict quality, safety, and audit standards. This means we can support NDIS participants under any plan management type — self-managed, plan-managed, or NDIA-managed — whereas unregistered providers can only work with self-managed or plan-managed participants.
Costs depend on the type of support and your plan. As a registered provider, we charge within the NDIS price limits set by the NDIA, which are reviewed and updated periodically. We provide transparent pricing before any service begins.
Yes, through our Workforce Solution service we supply pre-vetted carers, support workers, and nurses to aged care facilities and disability providers who need short-term or ad-hoc staffing coverage. This is separate from our direct NDIS and aged care services to individuals.
